When do you dispatch and deliver?
Our normal delivery days are working days, Monday to Friday excluding UK Bank Holidays. In most cases, your item(s) will be dispatched same day providing we receive your order by 12pm. We use reliable couriers as well as our own fleet of vehicles.
All stocked radiators are delivered within 2-4 working days, subject to availability.
Made-To-Order (Bespoke) radiators are delivered within 6-10 weeks depending on the manufacturer. Made-To-Order products are clearly stated in the product description.
What are your online delivery charges?
Delivery charges vary, depending on the item(s) ordered and what delivery service you choose. These choices will be clearly shown at checkout, a couple of examples are also below.
All Radiators - £14.99
Radiator Valves - From £3.99
Important Delivery Information For Radiators
- Radiator orders are curbside deliveries only. The drivers are not insured to enter your premises.
- Radiators are labelled as heavy and require reasonably fit people to be available when being delivered.
- Our delivery vehicles are seven and a half tonnes. If the vehicle can't get to you, you'll need a smaller vehicle. Please note, if a smaller vehicle is required for delivery this may be chargeable and will be calculated by Designer Rads.
- Specific delivery times cannot be given. Delivery is usually Mon to Fri from 8am to 5pm. This will be confirmed by Designer Rads.
- Designer Rads will make every effort to deliver goods on the date or within the dates quoted, however, such dates are a guideline only and Just Radiators shall not be held liable in any way due to delayed deliveries that are out of our control. Any damages or shortages must be reported within a reasonable time, ideally 24hrs.
- Occasionally, the manufacturing of your radiators may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. Designer Rad, of course, will make every effort to keep you informed.
- Made-to-order (bespoke) products are non-returnable/non-refundable and once acknowledged by Designer Rads cannot be cancelled. More information regarding made-to-order (bespoke) products can be found on our Returns Policy page.
Cancellation/Returns
Under the distance selling regulations, you have the legal right to cancel your order within 14 working days from the day after receipt of the goods (with the exception of made-to-order (bespoke) items).
Please make sure all goods are returned in the original, undamaged packaging at the cost of you, the consumer.
Any goods you wish to return which aren't faulty or weren't damaged before you received, checked and signed for the goods will be charged a standard re-stocking fee of between 25% - 50% of the total sale value of the specific goods being returned (depending on the manufacturer). In the case of special order items which are not normally kept in stock by either ourselves or the manufacturer of the radiator, a varying procedure will come into effect depending upon the radiator(s) and the manufacturer in question.
For more information on returns, please see our Returns Policy page.
Disclaimer
Please do not book any trades persons to complete a job involving goods ordered from ourselves, until all parts of your order have been received in good order. Boiler Packs cannot be held responsible for any delays, standing time charges that you may incur due to damages, defects, faults or issues with goods in transit.
Due to technical reasons, colours can appear slightly different to that on a PC screen so may not match exactly to the samples shown and should be used for illustrative purposes only.